Multichannel Insights

A wave indicating churn
  1. Multichannel Insights

Is Your SaaS Report Showing You Indicators of Customer Churn?

Customer churn is a business’s worst nightmare. First, you lose your customers, then your revenue. An increasing number of churning customers indicates that you are not satisfying your customers—maintaining product quality or providing efficient customer service. Make sure you calculate your customer churn so that if you are losing customers, you correct the problems immediately. In […]
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